Hotelier's response :
Dear Sir or Madam BYRNE,
We are delighted that you enjoyed your stay at our hotel. It was a real pleasure to serve you during your visit to the restaurant.
Indeed, the establishment changed hands in 2024, and we are pleased that you have noticed the changes made to the premises; we are planning further renovations in the future. This is encouraging for the whole team – thank you.
We look forward to welcoming you again soon when you visit Normandy.
Kind regards,
Jacinthe – Manager

Hotelier's response :
Monsieur HARTOORN,
We are very sorry that you did not receive your invoice. It was sent to you on several occasions, and we are sorry to see that this oversight has led to a negative review from you!
If you need your invoice, please do not hesitate to email us directly at argentan@brithotel.fr so that we can resolve this misunderstanding.
We remain at your disposal.
Kind regards,
Jacinthe – Director

Hotelier's response :
Dear Sir,

We are taking note of the various comments you made following your stay at our hotel. Renovation work is planned for this year with a view to improving guest satisfaction.

We look forward to welcoming you again soon.

Kind regards,
Jacinthe – Manager

Hotelier's response :
Dear Madam,

We have taken note of the various comments you made during your stay.
Renovation work is planned for the end of this year.

We look forward to welcoming you back soon.

Kind regards,

Morgane, Receptionist

Hotelier's response :
Sir,

We apologize for the inconvenience caused by the plumbing problem that occurred during your stay. Please be assured that this issue was resolved the following day. Furthermore, this is not a second charge for your room, but simply the payment of the outstanding balance of the tourist tax.

Sincerely,
Morgane - Receptionist

Hotelier's response :
Mr JAY,
We are delighted to hear that you enjoyed your stay at our hotel and thank you for your review.
We look forward to welcoming you again soon.
See you soon.
Kind regards,
Jacinthe – Manager

Hotelier's response :
Dear Sir/Madam,

Thank you for your feedback.

We are delighted that you enjoyed your stay with us. We would be happy to welcome you back on your next visit.

Sincerely,

Morgane – Receptionist

Hotelier's response :
Madam, Sir,

Dear Sir or Madam,

We regret that your stay did not meet your expectations and we have taken note of your comments. In fact, renovation work is planned for this year to improve the comfort of the hotel – not to demolish it! That word has really struck a chord with the whole team!


Kind regards,
Jacinthe – Manager

Hotelier's response :
Dear Madam, Sir,

We are delighted that you had a good experience and found the value for money to be excellent.

We look forward to welcoming you again.

Kind regards,

See you soon,
Morgane – Receptionist

Hotelier's response :
Monsieur,
Merci pour votre note.
En espérant vous revoir prochainement.
Cordialement,
Jacinthe- Directrice